Mynimalist / Customer care
Returns & Refunds
30-Day Return Window
Request a return within 30 calendar days of receiving your purchase. For a change-of-mind return, items must be unused, in original condition and in their original packaging. These ordinary return conditions do not prevent you from reporting a damaged, defective or incorrect item.
How to Request a Return
Email [email protected] with your order number and reason for return. Please obtain authorization and return instructions before sending your item. The authorized return address is Mynimalist, 137 Rue Du Général De Gaulle Appt 12, 62880 Pont-À-Vendin, France. U.S. customers should note that returns are sent to France.
Return Shipping and Fees
We cover return shipping when an item is damaged, defective, incorrect or affected by our error. Customers pay return shipping to France for a change of mind. There is no restocking fee.
Damaged, Defective or Incorrect Items
Contact us with a description and, where possible, photos so that we can assess the problem and arrange the appropriate return, replacement or refund. Ordinary unused-item conditions do not exclude these claims.
Refund Timing
Once your refund is approved, funds will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help with an approved refund.
Need a little help? [email protected]